Last updated 28 September 2026
The short version. Before your download link is sent, you can cancel for a full refund for any reason. After it is sent, you have fourteen days to tell us the files are not what this website described, and we will refund you in full. The $29 Home Care Outreach Kit has its own, simpler terms, just below.
You have thirty days from the day you buy the kit. Ask for a refund for any reason, with no explanation, and you keep the files. The rest of this page covers the document, caregiver and financial packages.
Editable files, delivered by a download link sent to the email address you gave at checkout, ordinarily within one business day of your payment clearing. There is no subscription and nothing to install. What each package contains is set out on its own page on this site, and the license that governs your use of the files is sent to you separately.
Change your mind for any reason, tell us, and we refund you in full. No explanation needed.
You have fourteen days from the day the link is sent. If the files are not what this website described, tell us what is missing or wrong and we will refund you in full. We would rather fix it, so tell us either way and we will try that first.
This covers, for example:
After fourteen days, or where the complaint is that the files did not suit your agency rather than that they were not as described. These are starting templates written from Florida practice, and every page on this site says so before you buy. You are encouraged to look at the samples, the films and the demos first, which is why they are there.
Email admin@martislegacy.com with the email address you used at checkout and, if it is a fault, a short description of what went wrong. We answer within one business day. Approved refunds go back to the card you paid with, through Stripe, and usually appear within five to ten business days depending on your bank.
Please write to us before you contact your bank. A chargeback costs us a fee and takes months, where an email is answered the next working day, and we would rather just fix the problem.
This page explains when we give money back. What you may and may not do with the files is set out in the License and Terms of Use, which is sent to you with your download link and which governs if the two ever appear to disagree.